iSHOP promises to provide you with the best online shopping experience. We assure you that all due precautions are taken so that your package reaches you intact and on time by our own delivery fleet or our delivery partners.
iSHOP promises you that your orders should reach your doorstep within 5 business days maximum from the time it was confirmed with us (All over Egypt).
1) Sealed items cannot be opened to be checked unless payment is processed, hence it is not possible for the customer to open, reject and send orders back with the the same driver. This can only be done before opening the package. The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.
a) orders must be delivered to a private addresses, e.g. home or work address. Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants.
b) if payment is completed with a credit card, the only person allowed to receive the order is the card holder, who must show his national ID to our driver.